Terms & Conditions

Name change amendments

At the time of making the booking, you must provide full correct names as they appear on your passport. Please note that airlines do not permit name changes on issued tickets. Olanka Travels will not be held responsible for any charges that may incur for the incorrect submission of names. It is recommended that you submit passport copy while submitting preferred travel dates for your vacation.

Payment and pricing policy

Your reservation request will be confirmed upon receipt of the full payment due at the time of booking. In these cases you will be notified at the time of booking. Although every effort will be made to confirm your request, please note that travel arrangements are not confirmed until you receive our written confirmation and Olanka Travels reserves the right to make changes if required. Before a booking is confirmed, Olanka Travels reserves the right to amend price of product due to any circumstances outside the control of Olanka Travels such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees and hotel rate adjustments / availability. Advertised prices are also subject to seasonal changes, exchange rates and may vary slightly. Payments can be made via bank transfers, Visa or MasterCard.

Please be aware that airfares need to be paid in full at the time of booking and carry a 100% cancellation charge. For all other services the cancellation fees in the next paragraph "Amendments and cancellation by clients" will apply.

Cancellations by clients

Clients wishing to cancel must inform Olanka Travels in writing signed by the lead passenger on the booking form. Cancellation will take effect on the date the cancellation request is received by Olanka Travels and the following general cancellation charges will apply.

For below special packages the general cancellation fees will apply plus the following additional charges:

Unredeemed vouchers (Travel dates not decided by the customer and not confirmed by Olanka Travels) can be cancelled within validity time with a cancellation fee of LKR ***** per voucher. The cancellation process will take 3 to 6 months until the amount is returned.

Crazy Deal Vouchers are valid for the period of six months. Unused vouchers cannot be utilized or refunded after the expiration date of the voucher.

No refund can be given for air ticket and partially used services.

Cancellation by olanka travels

Olanka Travels reserves the right to cancel any confirmed booking in any circumstances, however, Olanka Travels will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Olanka Travels Compensation is not available if Olanka Travels is forced to cancel or in any way change a tour due to force majeure but where Olanka Travels is unable to provide the tour booked, Olanka Travels is not responsible to deliver any service or liable for an service for an already booked package and is not liable to refund or compensate the customer.

Amendments / changes

Once a booking has been confirmed any amendments must be advised and confirmed latest by 72 hours before travelling by the lead passenger on the booking and will incur following charges:

****CHARGES BASED ON AIRLINE & HOTELS

No requested change can be guaranteed. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Olanka Travels If a refund is payable by Olanka Travels to the Client, the refund amount will be calculated according to the conditions as mentioned and with consideration of evidence of exceptional circumstances. Olanka Travels will not pay fees charged to the Client by the Client’s bank for processing the credited amount. Once hotel reservations have been confirmed, Olanka Travels reserves the right to substitute hotels listed with others of a similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.

Bookings / refunds on olanka travel gift voucher

Customers can redeem their Gift voucher against any of the holiday packages offered. The amount of the gift card can be used for multiple bookings on the condition that all bookings are done on the same day.

Any unredeemed gift voucher or pending balance on the gift voucher will be refunded, upon request, after a cancellation/refund fee of LKR *****.

Product information

All product information has been published by Olanka Travels in good faith and Olanka Travels will use its best endeavors to operate all products. Olanka Travels reserves the right to change any of the facilities and services described in its website and publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change. Olanka Travel reserves its rights to change selected hotel to same category accommodation, due to any extraordinary circumstances.

Sri lanka public / national holidays

Crazy Deal Vouchers do not apply for travel periods during Sri Lanka Public/National Holidays, officially announced by Sri Lankan Government. If you wish to travel during Public Holidays, kindly contact Call Center for a supplement fee.

Inclusions and exclusions of package price

The price of any holiday booked includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified, optional excursions, passport and visa fees, porter age, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the client. Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out unless paid for by the client.

Fuel surcharge

If the Holiday package contains Air transportation with the Airline who has increased the cost of the flight ticket by imposing an additional Fuel surcharge, OLANKA TRAVELS reserves the right to request the fuel surcharge amount from the costumer. Customer will pay fuel surcharge amount only if the surcharge is announced after the Holiday Package have been purchased.

Travel insurance

Adequate insurance is mandatory for all clients to cover at least but not limited to medical and repatriation expenses, loss of luggage, cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A client and their personal belongings are the sole responsibility of themselves. Olanka Travels accepts no liability on the client's behalf where Olanka Travels has provided a product of a reasonable standard. Clients are fully responsible for arranging their own travel insurance. Should the insurers dispute their liability for any reason, the client will have recourse against the insurers only. OLANKA TRAVELS reserves the rights to change the insurance provider at any given point in time without any changes in the coverage offered.

Age limit: Travel Insurance policy is applicable for all Olanka clients aged less than 65 years at the date policy was issued.

Liability of olanka travels

OLANKA TRAVELS acts as the Tour Operator only on behalf of the suppliers and accordingly accepts no liability whatsoever for loss, damage, injury, accident, delay or any other irregularity arising whatsoever. Olanka Travels products and in particular adventure activities contain an element of risk to the personal safety of the client that other package holidays may not contain. By accepting these booking conditions clients are aware of the risks inherent in their chosen travel and clients undertake such risks at their own volition. Olanka Travels accepts no liability of client's damages where Olanka Travels has fulfilled its duty of care to clients by providing products of a reasonable standard. Olanka Travels has no direct control over the provision of services / facilities by the relevant suppliers and hence we do not accept liability for errors or omissions by the suppliers. Olanka Travels accepts no liability if there has been no fault on the part of Olanka Travels or its' suppliers and the reason for the claimed damages was either the client's fault or a result of unusual circumstances beyond the control of Olanka Travels by force majeure and the consequences of which could not have been avoided even with all due care. In respect of carriage by air, sea and rail and the provision of accommodation, Olanka Travels’s liability in the said cases will be limited in the manner provided by the relevant international conventions. Olanka Travels accepts no liability if additional costs to the client are incurred through delay, accident or disruption of the product(s) beyond the control of Olanka Travels by force majeure.

Delays

OLANKA TRAVELS will not be liable for any delays prior to departure or during travel to any hotels / resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passengers own account.

Travel documentation

It is the responsibility of the clients to be in possession of a valid passport, visa permits, all necessary travel documents, vaccinations, preventative medicines and other medical certificates that may be needed to travel. Olanka Travels is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Olanka Travels but without liability. It is important that you check all details provided on your travel documentation are correct upon receipt. If there are any inaccuracies, please contact the Olanka Travels immediately. All passengers are will be personally responsible for ensuring they are in possession of the correct and necessary documentation prior to departure.

Passport and visas

It is the client’s responsibility to obtain correct, current and valid passports and re-entry permits where required. Olanka Travels will not be liable for any consequence of any nature arising from the customer failing to ensure he / she has complied with such requirements.

Health and conduct

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Olanka Travels from any obligations and liability.

Client exclusion and local law

Clients agree to accept the authority and decisions of Olanka Travel’s and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without prior notice or any liability on the part of Olanka Travels. In the case of a client’s ill health Olanka Travels may make such arrangements as it sees fit and recover the costs thereof from the client. Passengers agree to comply with the laws and regulations of the countries they travel. Olanka Travels shall not be liable for any clients who commit illegal or unlawful acts whilst on tour.

Complaints

In the event the Client has a complaint about any of the product arrangements the client must raise the complaint immediately with Olanka Travel employee so Olanka Travel can use its best endeavors to rectify the problem. Olanka Travels cannot rectify a problem it is unaware of. Failure to complain immediately will extinguish or at least reduce Olanka Travels's liability to pay compensation. Although every effort will be made to resolve a complaint to the customer’s satisfaction, it is specifically recorded that Olanka Travels in no way accepts liability for any claim.